Testimonials

Customer testimonials for Shene Insurance 

Shene Insurance has been taking care of the insurance needs of individuals and businesses throughout East Sheen and the rest of London for more than 50 years. 

Below are some testimonials from some of our valued clients to give you a flavour of what they think about the service and team at Shene Insurance.

"I would like to take this opportunity in thanking you all for taking care of my insurances for in excess of 30 years. The staff are always helpful and friendly no matter whom I speak to, and the fact that they have been with you so many years speaks volumes about the continuity of your business. Your staff are knowledgeable and versatile in all aspects of insurance and always helpful in finding a competitive policy or, as has been necessary in the past, in processing a claim. 

“In an age where everything is so impersonal, your company has the modern day approach, but with the personal service and customer-comes-first attitude, long forgotten by many. 

I wish you every success in your next fifty years.

Mr Webb, Camberley

 

My husband and I share a car but his age was seriously increasing our car insurance renewal fee. Simply by transferring the policy to my name saved us a significant amount. Talking to Shene Insurance prompted questions you would never get asked on the internet – saving us money.

Mrs Clarke, East Sheen

 

"Shene Insurance ensures that legally we are completely covered, that the policy is absolutely right for what we need it to do and there are no loopholes not thought about. There is nothing worse than discovering you are grossly underinsured. A policy they recommend may cost an extra £10 - £15 but the level of cover can be far more significant and the peace of mind priceless.

Mr Lees, Richmond

 

"Shene Insurance knows their products and has a brilliant problem solving ability. They anticipate, look ahead and look out for your interests.

Mrs Limoges, East Sheen

 

Shene Insurance always gives clear explanations of any tricky corners so you always know they are giving you trusted information - which counts for one hell of a lot.” 

Mr Fivet, Suffolk

 

"Shene Insurance looks out for what's best for you. Our home insurance wasn't straightforward, but by separating the policy they found us significantly better coverage - saving us money too. They are a great team, extremely professional and have the knowledge to find an elegant solution.

Mrs Limoges, East Sheen

 

You are always so helpful – it makes all the difference and proves that dealing with a smaller company is so much nicer than trying to communicate with a massive, faceless one!  Much appreciated.” 

Miss Robertson, London

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It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong on occasion and if this occurs we are committed to resolving matters promptly and fairly.

Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website, www.financial-ombudsman.org.uk